Elegantes und zeitloses Logo der deutschen Luxusduftkerzenmarke CUVÉE CANDLES aus Düsseldorf.
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YOUR #1 WINE-INSPIRED LUXURY CANDLE Still $0 to free shipping

Returns

Have you ordered from our shop and would like to return or exchange an item? Returns must be communicated to us in advance by email to contact@cuveecandles.com , stating the reason for the return. Please do not send any goods without our prior knowledge.
Simple & uncomplicated. Simply write us an email.
14-day return policy for all orders.
Fast processing within one working day.

Frequently asked questions

What is your return policy?

If you change your mind about your purchase, please let us know by email. We ask that you return the items to us, unused and in their original packaging, within 14 days of purchase and offer an exchange, credit or full refund.

This does not affect your usual consumer rights, including your right to a refund, replacement, repair and/or compensation if the goods are faulty or misdescribed. The costs of returning an item are borne by the customer. The only exception to this is if the item is faulty or was sent by us in error. We recommend that you return items via registered mail so that you have proof of postage in the event the item is lost. Please ensure that you have adequate insurance cover, particularly when returning valuable products. We cannot accept liability for goods lost or damaged in transit. Any import duties incurred for shipping and returning items must be borne by you.

To be eligible for a return, your item must be unused and in the same condition in which you received it. Also, it must be in the original packaging for resale, which cannot be used as outer packaging for your shipment.

Can I cancel or edit my order?

If you need to edit or cancel your order, please email us at contact@cuveecandles.com with your order number.

Who bears the costs for returns?

The costs for returns are borne by the customer. We do not cover any costs for returns.

Is there a deadline for returns?

Yes, there is a 14 day return period from the moment you receive the ordered products. Please ensure that the products are returned unused, undamaged and in their original packaging.

Do you still have questions about returns?

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