Payment methods
Frequently asked questions
Which payment methods do you accept?
- PayPal
- Klarna
- Google Pay
- Apple Pay
- Immediate transfer
- Visas
- Mastercard
- American Express
How long does it take to receive my order?
Your package will arrive within 3-5 days* after processing. If there is a significant delay in shipping your order, we will contact you by email.
*This applies to deliveries to Germany. We will coordinate delivery times for other countries and information about calculating the delivery date with you individually.
Where do you ship your products?
Cuvée Candles scented candles are shipped worldwide. Please contact us directly if you would like to ship Cuvée Candles to the rest of the world and we will find an individual solution: contact@cuveecandles.com
Can I request gift wrapping for my order?
Every order is shipped in our exclusive box with a handwritten card. You can give your order as a gift or enjoy it yourself. If you would like to attach a personal message, please fill out the appropriate field. Our team will prepare gift packaging for you including your message on a handwritten Cuvée Candles card.
How can I check the status of my order?
Once your order has shipped, you will receive a shipping confirmation email with your tracking number(s). If your shipment does not arrive or you have any problems, please send an email to contact@cuveecandles.com and we will help you resolve your issue.
